Keep calm & concentrated on your business : with over 20 years of managed hosting under our belt, Ecritel has the experience that matters most. We guarantee the reliability of your solutions thanks to our continuous monitoring and an on-site presence 24x7x365.
Every business requires a computing infrastructure that can quickly adapt to their needs. The Ecritel Cloud Center is a fully Managed Cloud Solution which provides the flexibility to meet your evolving business needs.
Outsource your infrastructure while retaining full control of your information systems!
Multi-tenant high performing infrastructure: Self-Service portal combined with our world-class management services provides the best of both worlds. Easy, self-service, fully customizable, on-demand resources within Ecritel’s Managed Cloud Hosting platform.
Dedicated Infrastructure in our managed datacenter: An environment built and maintained to your exacting specifications with Ecritel’s world-class expertise and assistance. Let us collaborate with you to create an infrastructure specifically built to meet your needs.
Ecritel’s world-class engineers can create a hybrid environment combining your in-house infrastructure with Ecritel’s Managed Cloud (public and/or private) to create a custom solution to meet your business needs and technical requirements.
Don’t panic! Ecritel offers you to control your cloud infrastructures from your customer portal, whether there are at home or at your place ...! Ecritel offers in addition the administration solutions and outsourcing of these platforms to meet your needs.
Guaranteed Availability
Guaranteed Intervention Time
Guaranteed Restoration Time
Ecritel offers different levels of service, all of which guarantee the highest levels of availability.
| Level 1 | Level 2 | Level 3 | |
|---|---|---|---|
| Infrastructure monitoring | Yes | Yes | Yes |
| Access to the customer portal | Yes | Yes | Yes |
| L1 technical support via Helpdesk or phone | Yes | Yes | Yes |
| Ticket opening on supervision alert | Yes | Yes | Yes |
| Intervention on Linux or Windows servers | option | option | Yes |
| Intervention on supervision alert | Yes | Yes | |
| Climbing Engineer L2 via Helpdesk / Email / Tel | Yes | Yes | |
| Client access for MAJ BDD or via FTP / SSH | Yes | Yes | |
| Preventative and Corrective Administration of Operating Systems | Yes | Yes | |
| Software solution for remote control and traceability of actions | Yes | Yes | |
| Support in 24/7/365 | Yes | ||
| Administration of softwares and system components | Yes | ||
| Update (security patches, software versions and components) | Yes | ||
| Annual rocking test on PCA / PRA | Option | Option | |
| Personalized monitoring | Option | ||
| Platform Optimization and Infrastructure Consulting | Option | ||
| Indicators of availability and performance | Option | ||
| Architecture change that does not require additional investment | Option | ||
| Dedicated Project Manager | Option | ||
| Monthly Steering Committee | Option |
To optimize your ROI, Ecritel works with you to boost the performance of your infrastructure. We take a personalized approach with solutions carefully adapted to meet your requirements.
A dedicated Project Leader will be your key point of contact supporting you throughout the project. He/she will manage the installation, operation and support teams, guaranteeing the satisfactory performance of your operations.
Our Project Leaders are experts at migrating your business systems and draw on their experience to implement, migrate and manage your critical infrastructure.
If requested, Ecritel will gladly form a Steering and Monitoring Committee for your IT infrastructure. Leveraging custom reports from our Operations Team, the committee will validate Ecritel’s compliance with: ITIL best practices, the Service Quality Plan and the Service Level Agreement.
In addition, the committee will verify the quality of the deployment, the operational maintenance of the infrastructure and the overall management indicators while providing recommendations for constant improvement.
Flexibility
Leverage the benefits of Ecritel’s Managed Cloud Offerings which allow your computing infrastructure to automatically adapt to your ever changing business needs and demands.
Elasticity
Maintain maximum performance with Ecritel’s Managed Hosting Platform that can handle the ebbs and flows of the demands of your business.
Availability
We guarantee but typically exceed 99.99% uptime 24/7/365.
Reliability
Ecritel’s datacenters are fully redundant with multiple power, cooling and broadband connections ensuring continuous high performance. Always.
Speed
Easier and less restrictive than most. Ecritel’s Managed Cloud Hosting infrastructure lend themselves to a rapid deployment.
Environment
When you choose the Cloud, your energy costs are reduced, making you more environmentally friendly.
